Hi, my name is Kevin.
I'm a programmer & web designer.
I love to create custom solutions for for Joomla & Wordpress
using modern techniques like HTML5, CSS3 and jQuery.
I apologize as i’m not one to get worked up and vent online but feel this warrants it. My goal is that someone at Comcast/Xfinity finally wake up and fix the user experience. I simply want to terminate my account with them but they do not seem to want to do that.
On 5/2 I terminated my cable & internet. I received an email confirmation that is was cancelled. However that apparently doesn’t mean its cancelled until you call them. Luckily I did call them and it was terminated after a long painful conversation. Not to mention the 40 minute hold time before I go to talk to anyone.
So at least my service as cancelled so hour long wait and phone call was worth it in the end. I was done with this service finally.
Well a few weeks later I found that it was not cancelled. So I jumped on to a online chat and then had them confirm to me that it was cancelled. I took screenshots for proof that it was cancelled as apparently an email and a phone conversation wasn’t enough the first time.
As you can see by the screen capture on the right I did in fact cancel the service. I So finally I have written proof that this was indeed cancelled and can move on from this lack luster service. They also sent someone to my house for a Free equipment pickup. Only I didn’t know about this and was not home at the time of the pickup. But if they sent someone at my home to pickup the equipment why would my service not be cancelled? Apparently they all are not on the same page.
Well on 6/1 I received a bill from them with charges for another month. Why? I have email, phone & chat logs that this was terminated. Why is it so hard for Comcast/Xfinity to terminate my account? I jumped on a chat with them on 6/5 to tell them this was an error and my account was cancelled a month ago and the chat agent told me is was suspended but not terminated. Umm….no I told her, it is cancelled. I have emails and chat logs that state this. I also spoke to an agent on the phone that after declining various offers said my account was terminated.
Well the amazing (I’m being sarcastic) agent I live chatted with named Maria would not cancel my account and told me I had to call an 800 number to cancel. I told her I already did this a month ago and didn’t want to waste another hour on the phone doing the same. I then gave her my number and told her to give that to someone to call me. I thought I was clever and my phone would ring….well instead Maria eneded the live chat. So now i’m more frustrated than ever and i’m on hold with Comcast now. It’s been 36 minutes on hold so far and rather than waste time listening to the hold music i’m using that time to share my story here. I’ll be posting this on social media and hoping my friends at Comcast see this and finally cancel the account.
OMG! After being on hold for 40 minutes the call just ended! Apparently it’s impossible to terminate your Comcast account. I’m going to end this and jump back on another call/chat with them I guess.
I’ve seen the horror stories on Comcast before but thought they were rare and far between. Apparently not as they still suck very much. Ridiculous!